About us

OURBENEFITS

Why You Choose Us?

Our team of Plan Managers are dedicated to serving you, the participant, and working in partnership with your team of supports. We enable a supportive wraparound approach to allow you to have maximum choice and control of your life.
We have a strong commitment to live out our company values.

Professionalism

We are proactive and responsive to you and all your supports. We demonstrate patience and understanding to stakeholders of your plan. We understand that navigating the NDIS can be difficult and our professional approach to all we do has enabled the development of strong partnerships with all involved in the implementation of your plan. These strong partnerships allow a smoother plan utilisation for you and your family.

Friendly and Kind

You will only ever hear a friendly voice or receive a warm and welcoming email from Shine Plan Management. We are responsive to your queries or concerns and ensure that you feel satisfied with the answers we provide you. We love a chat with our participants 😊

Personalised

We are not a one size fits all Plan Management firm. We partner with many Support Coordinators and Service Providers all of which have different ways of operating. We are flexible and creative to ensure that different businesses can support our participants needs. We collaborate with your Support Coordinators, therapists, support workers to maximise your choice and control and to reduce your paperwork and administration.

Knowledgeable

Plan Management is all we do. We specialise in Plan Management, and we pride ourselves on our exceptional knowledge of the NDIS. We collaborate with other professionals to ensure we keep abreast of current updates and future plans that the NDIS may have. Vanessa, our director has a background in education and she is passionate about learning. We are constantly sharing our learnings with our participants and their supports. Learning is giving.

Who We are

What We Do

We are a team of plan managers that not only have the 1) accounting and bookkeeping qualifications and experience, we also have a back ground in 2) education and community service. We also have plan managers with a 3) lived disability experience. We believe we have the trifecta of skills that set us apart from other plan management companies. It is not just a business to us, it is a service to our participants. We work with you and for you and this can look different for each participant.

OUR services

What We Provide

After you have experienced our efficient, simple and easy onboarding, you then become an official member of ‘Team Shine’. As a team member we strive to ensure we deliver a high level of service you can expect.

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Plan management of your Invoices

We pay your providers and/or reimburse you within 2 – 5 days.

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Plan Reporting

We provide monthly funding statements. We can provide on demand statements, and we can also link your support coordinator to our funding software for 24/7 viewing.

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Funding Alerts

We provide notifications to you and your support coordinator when your funding is running low.

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Plan Forecasting

We collaborate with your support coordinator or other supports to help maximise your funding potential.

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Invoice Approval System

We can auto-approve invoices or you can have access to our Plan Management app to approve invoices.

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Fastest paying Plan Managers

We are known as one of the fastest paying Plan Managers in Australia!