Privacy and Personal Information

What do you know about privacy and your personal information?

image 19

This document tells you about your privacy and your personal information.

image 20

To help us provide you with the right type of supports and services,wecollect and store personal information about you.

image 21

We use your personal information to work with you to design supports and care that meets your needs.

image 22

Personal information can include:

  • your name, address and phone number
  • your advocate’s contact details
  • details about people who you are close to (mum, brother or a good friend)
  • supports you need
  • your medical records
  • other support providers you use
  • why and how we are helping you.
image 18

It is Shine Plan Management’s responsibility to keep yourpersonal information private and safe.

image 23

We only share your information with others if you say “yes”, or if the law says we must.

image 24

When asked to share your information with government agencies (like the NDIS) you can say ‘no’.

This means you opt-out of sharing your personal information.

image 38

We may ask you to sign an information consent form.

The formgives us your approval to use your personal information.

image 26

On the form, we also ask you to include all the people you are happy to share your personal information with.

image 27

Your information will only be shared with people who you have said can see it,like:

  • an advocate
  • a trusted person
  • other support providers
  • support workers
  • government organisations who provide you with support.
image 28

You have rights when it comes to the management of your personal information.

image 29

You can:

  • ask our Director to see your personal information at anytime
  • tell us to correct wrong or incomplete information
  • tell us if you think information is wrong and must be deleted.